Policies
Information Commissioners' Office
We hold and process your data in strict compliance with the ICO.
Complaints
We take all aspects of compliance very seriously, have a Quality Control process in place; regularly check that fundraisers are working compliantly, and have established a training and mentoring programme to ensure that all fundraisers work to the highest possible standards.
We view any complaints we receive as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
FRP LLP maintains and enacts a Complaints Policy and Procedure.
Our policy is designed to:
- Provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
- Ensure everyone at FP LLP knows what to do if a complaint is received
- Ensure all complaints are investigated fairly and in a timely fashion
- Ensure that complaints are, wherever possible, resolved and that relationships are repaired
- Gather information which helps us to improve what we do
Written complaints can be sent to Fundraising Partners LLP by e-mail to: complaints@frpllp.org
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